Privacy Policy
We are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and
practices regarding your personal data and how we will treat it.
1 Information we may collect from you
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in forms on our website (our “site”).
1.1.2 if you contact us by letter or email, we may keep a record of that correspondence;
1.1.3 if you contact us by telephone, we may record our telephone conversation for training purposes.
1.1.4 we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
1.1.5 details of your visits to our site including, but not limited to,
traffic data, location data, weblogs and other communication data,
whether this is required for our own billing purposes or otherwise and
the resources that you access and use.
2 IP addresses and cookies
2.1 We may collect information about your computer, including where
available your IP address, operating system and browser type, for system
administration and to report aggregate information to our advertisers.
This is statistical data about our users’ browsing actions and patterns,
and does not identify any individual.
2.2 For the same reason, we may obtain information about your general
Internet usage by using a cookie file which is stored on the hard drive
of your computer. Cookies contain information that is transferred to
your computer’s hard drive. They help us to improve our site and to
deliver a better and more personalised service. They enable us:
2.2.1 to estimate our audience size and usage pattern;
2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;
2.2.3 to speed up your searches; and
2.2.4 to recognise you when you return to our site.
2.3 You may refuse to accept cookies by activating the setting on your
browser which allows you to refuse the setting of cookies. However, if
you select this setting you may be unable to access certain parts of our
site. Unless you have adjusted your browser setting so that it will
refuse cookies, our system will issue cookies when you log on to our
site.
3 Where we store your personal data
3.1 The personal data that we collect from you will be stored on our
servers inside the European Economic Area (“EEA”). By submitting your
personal data, you agree to this transfer, storing or processing. We
will take all steps reasonably necessary to ensure that your data is
treated securely and in accordance with this privacy policy.
3.2 Where we have given you (or where you have chosen) a password which
enables you to access certain parts of our site, you are responsible for
keeping this password confidential. We ask you not to share a password
with anyone.
3.3 Unfortunately, the transmission of information via the Internet is
not completely secure. Although we will do our best to protect your
personal data, we cannot guarantee the security of your data transmitted
to our site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security
features to try to prevent unauthorised access. Specifically, your
personal data will be stored in accordance with the Payment Card
Industry Data Security Standard.
4 Uses made of the information
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information that you request from us or which
we feel may interest you, where you have consented to be contacted for
such purposes;
4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
4.1.4 to allow you to participate in interactive features of our service, when you choose to do so;
4.1.5 to notify you about changes to our service.
4.2 We may use the information we hold to send you our newsletter. This
newsletter is a method of communicating with you and will inform you of
changes to our site, notify you of planned outages and updates to our
services, and keep you informed about our services generally.
4.3 We may also use your information, or permit selected third parties
to use your information, to provide you with details about goods and
services which may be of interest to you and we or they may contact you
about these by email, post or telephone.
5 Disclosure of your information
5.1 We may disclose your personal information to any member of our
group, which means our subsidiaries, our ultimate holding company and
its subsidiaries, as defined in UK Companies Act 2006.
5.2 We may disclose your personal information to third parties:
5.2.1 in the event that we sell or buy any business or assets, in which
case we may disclose your personal data to the prospective seller or
buyer of such business or assets; or
5.2.2 if we are under a duty to disclose or share your personal data in
order to comply with any legal obligation, or in order to enforce or
apply our terms and conditions of supply and other agreements; or to
protect our rights, property, or safety, or that of our customers, or
others. This includes exchanging information with other companies and
organisations for the purposes of fraud protection and credit risk
reduction.
6 Your rights
6.1 You have the right to ask us not to process your personal data for
marketing purposes. We will usually inform you (before collecting your
data) if we intend to use your data for such purposes or if we intend to
disclose your information to any third party for such purposes. You can
exercise your right to prevent such processing by contacting us via
e-mail.
6.2 Our site may, from time to time, contain links to and from the
websites of our partner networks, advertisers and affiliates. If you
follow a link to any of these websites, please note that these websites
have their own privacy policies and that we do not accept any
responsibility or liability for these policies. Please check these
policies before you submit any personal data to these websites.
7 Access to information
7.1 The Act gives you the right to access information held about you.
Your right of access can be exercised in accordance with the Act. Any
access request may be subject to a fee of £25 to meet our costs in
providing you with details of the information we hold about you.
8 Changes to our privacy policy
8.1 Any changes we may make to our privacy policy in the future will be
posted on this page and, where appropriate, notified to you by e-mail.


